Frequently Asked Questions
Proxy Access provides an opportunity for Dickinson students to grant online access to their student account details, financial aid awards, academic record, and other information using Banner Self-Service. This is called granting “proxy access,” and the person being granted access is referred to as the proxy user. The most common scenario is granting a parent or legal guardian access to a student’s information. Access is granted by the student, who must provide a valid e-mail address for the designated proxy.
Frequently Asked Questions by Students
Which students can set up Proxy Access?
Any student has the ability to set up Proxy Access. The Proxy Management link is located on the left sidebar menu of the Student Profile in Banner Self Service (SSB) which is accessed through the Gateway.
Can an e-mail address be assigned as a proxy for multiple students?
Yes. Proxies are identified by a unique e-mail address, and that address can be assigned as a proxy for multiple students. This is particularly useful in the case of siblings attending Dickinson. Multiple proxy users cannot be associated with the same email address.
Can a proxy user call Dickinson College if they have questions about their proxy access?
If a proxy has a question about the functionality of Proxy Access, the proxy should first check the Proxy User (Parent/Legal Guardian) Instructions and/or Proxy User FAQ. Questions regarding proxy access can be sent to: proxy_access@dickinson.edu.
What does a student do when that student no longer wants a proxy to have access?
A student can change the Stop Date, remove all Authorizations, or Delete Proxy. If the student chooses to Delete Proxy, an e-mail notification will be sent to the proxy. If the Stop Date is changed, access is valid until midnight of the Stop Date.
What if student enters a wrong e-mail address for their proxy?
The student should Delete Proxy and create the Proxy again with the correct e-mail address for the proxy.
Can students view who has accessed information through proxy access?
Yes. The student can edit a proxy and click on the “History” tab to review the activity for that proxy. The most recent activity will be displayed first, including authorizations granted or disabled by the student and details of the proxy’s access including what information has been viewed.
Will my proxy be notified if a modification to access is made, including removing authorization?
When the student changes a proxy's authorizations, an e-mail will be sent only if the student selects the "E-mail Authorizations" option after making the changes. An e-mail will be sent to the proxy if the student chooses to Delete Proxy.
Can a student set different authorization date ranges for their proxies?
Yes. Students are able to set a start and end date for each proxy. To modify the start and/or end date for a proxy, edit the proxy and go to the Proxy Information tab.
How long does a proxy have to set up proxy access after receiving the new proxy e-mail?
The temporary link and initial password sent to the proxy’s e-mail is only valid for five days. If five days have passed and the proxy has not created their proxy access, the student may choose to “Resend” the new proxy e-mails from the “Communication” tab, which will be active for the next five days.
Frequently Asked Questions by Parents
How do parents or legal guardians gain access to Proxy Access?
Users gain access by being granted authorizations by the student. Once the necessary steps are completed by the student, a designated proxy will receive an e-mail indicating the account has been created. One e-mail will provide a temporary link and another email will have the initial password to complete the activation process.
What is the Password requirement?
A proxy password must be a minimum of 8 characters and maximum of 15 characters. For higher security, use a combination of uppercase letters, lowercase letters, and numbers.
What should be done if a proxy forgets their Password?
Go to the Proxy Login page. Enter the e-mail address associated with your proxy account and click "Forgot Password".
Why would only one child’s name appear as a selection for a proxy with more than one child attending Dickinson?
If a student’s name does not appear, that student has not granted proxy access to the parent. The parent should contact the student to request proxy access.
When a proxy is given access to multiple students, can the access granted be different for each student?
Yes. Proxy access is unique to each student. Students have complete control over the access for each of their proxies individually. The authorizations granted to a proxy for one student are in no way tied to the authorizations granted for another student, even if the students are siblings.
Can Dickinson staff provide the password to a proxy who has forgotten it?
No. College staff and the Help Desk cannot send a password to or reset the password for a proxy user. The student who authorized the proxy can log into Banner Self-Service, edit the proxy, and can click Reset Password. This will send a link to the proxy allowing them to reset their password. Additionally, after a proxy account has been activated, the proxy can request a new password by selecting “Forgot Password” from the Proxy login page.
A proxy used to be able to see the information, but now cannot. What happened?
The student is in control of the information that a proxy can view. If the proxy can no longer see information, the proxy should contact the student.
Can Dickinson staff make updates to what a proxy can view for a student?
No. College staff and the Help Desk cannot change the authorization settings for proxies. Only the student granting the proxy access can change the authorizations that are granted.
A proxy received an e-mail saying the proxy had initiated an e-mail change, when the proxy had not initiated the change. What happened?
When a person changes their email address, the system will send two e-mail messages. The first e-mail is sent to the old address to inform the proxy that a request for a change from this address has occurred. If it was done in error, there is a unique link to click to cancel the change. The second e-mail is sent to the new e-mail address indicating that a change to this address was initiated and a unique link to click confirming the change. If a proxy did not initiate the change, the proxy should click the link to cancel the request.
A proxy is changing their e-mail address. What steps should the proxy take?
After logging in as a proxy user, on the proxy Home page, click Proxy Personal Information, edit the email address under the Contact section, then click Submit. The system will then send two e-mail messages. The first e-mail is sent to the old address to indicate that a request for a change from this address has occurred. The second e-mail is sent to the new e-mail address indicating that a change to this address was initiated. The second e-mail contains a unique link which the proxy should click to confirm the change is correct.