Instant coaching via phone, email, or Skype for Business (Lync)
As the technological landscape becomes ever more diverse, users can feel overwhelmed by the scope of options available to them. Too, the vast myriad of options within each application they have available to them can get confusing and overwhelming. Users often come across problems or questions specific to the way they use technology to do their very specialized work at inopportune times. These users need training that focuses on what they need when they need it.
With this in mind, User Services is launching a new program aimed at providing just-in-time coaching to work through skills gaps that prevent the completion of work that is under a deadline. Training OnDemand will be available for users needing to break through barriers to solve immediate problems.
Please contact Angella Dagenhart on Skype, email firstname.lastname@example.org, or call x8080 for more information.
Web-Based Technical Training
Lynda.com offers online tutorials on several technical applications including Outlook, Excel, HTML, and Flash. Tutorials vary in length and participants can choose viewing an entire tutorial or simply learn about a specific technique. This can be most helpful when you have an important project to complete with time constraints.
If someone from your department is interested in receiving an account to use Lynda.com, please contact the LIS Help Desk at x1000 or email@example.com. An account will be created for that individual and an email will be sent confirming registration. Instructions will be provided in the email on how to access the site. Individuals will have access to all courseware for thirty (30) days. Please contact the LIS Help Desk if additional time is required. You may also log onto the website to preview the course list and quality of the online instruction before requesting an account.
Banner Self Service: Online Tutorial
Employees who are new to Dickinson College or need a refresher on a certain component of the web-based application can access this interactive tutorial through the Dickinson Gateway. Employees can view procedures including how to:
- Complete and/or approve time sheets
- View current and past pay stubs
- Access leave balances
- Update emergency contact information
- ...and more!
To access the tutorial (Banner Self Service Training), visit the Gateway. After logging into the Gateway with your network username and password, click the Banner Self Service tab.
One-on-One Training Sessions
One-on-one training sessions provide an opportunity for you to receive focused attention. Unlike classroom sessions, this type of individual coaching is usually held in the offices of trainees on their own computers. This provides the advantage of learning in your own working environment, using your own custom settings, etc.
Contact Angella Dagenhart at firstname.lastname@example.org to request & schedule a session.