Cable TV & Telephone

FAQ’s at Dickinson College Office Phone System

How do I set up my voice mail?

• Enter default password 1234; follow prompts.
   

How do I access voice mail from ON campus?

• Call 1300
• Press *
• Enter your mailbox number (your 4-digit extension number)
• Enter the password for this extension 
• Follow the prompts
   

How do I access voice mail from OFF campus?

• Call (717) 245-1300
• Press 1
• Enter your mailbox number (your 4-digit extension number)
• Enter the password for this extension 
• Follow the prompts
   

Procedure to forward and to remove forwarding on your Alcatel desk phones

• In the upper right-hand corner press the key next to the handset icon
• Press the key next to “Immediate Forward”
• For off-campus phone enter 9 + 1+ area code and phone number
• For campus extensions enter the 4-digit extension
  
  On the main screen you will notice a revolving arrow next to the handset icon in the upper right-hand corner
   
• To deactivate forwarding, press the key next to the handset icon
• Press the key next to “Deactivate”
• Hang up the phone
   

You will have the option to select a standard greeting or to record a personal greeting. 

If you decide you want a personalized greeting the procedure is, when logged into the voice mail 

• Press 4
• Press 2 and follow the prompts
• Log out of the voice mail
• Log back into voice mail
• Press 4
• Press 6 to activate your personal greeting
   

How do I put a caller on hold, call someone else, then come back to the caller and transfer the call?

1. Put the caller on Hold (button with the words hold above it). Look for this call, being held, on the display window, it is a musical note (that is moving) it will be right beside a button at the display window. 
2. Click on Green Button, 2nd button below the Hold button on keypad. Dial tone comes on, make your phone call to someone else. 
3. Now to get the caller back on the phone, put the phone headset down, click on button beside the musical note that is moving, then it will be in speaker mode. Click the green button to turn that off. Tell the person you are going to transfer, click on the Transfer button (button beside the Hold button, it has Transfer above it) punch in the number, then hit the Transfer button again.
    

How do I transfer to another extension's Voice mailbox?

• Press transfer
• Dial the extension
• Press 8 and immediately hit the END key next to the speakerphone key
   

The phone is locked, why? 

• Enter 4 0's or press 0000
   

How do I use conference calling?

Basic Conferencing can be used for a maximum of 3 parties. To set up Basic Conferencing please follow these steps:

• Call and connect to the 1st party
• Press the Conf button
• Call and connect to the 2nd party
• Press the Conf button

NOTE:If you are using a 6 button display phone you will need to use the down arrow to display the Conf button.
 

Casual Conferencing can be used for a maximum of 6 parties and can be set up by following these steps:

• Call and connect to the 1st party.
• Press the Conf button.
• Call and connect to the 2nd party.
• Press the Conf button.
• Press the Add button.
• Call and connect to the 3rd party.
• Press the Insert button.
• Press the Add button.
• Call and connect to the 4th party.
• Press the Insert button.
• Press the Add button.
• Call and connect to the 5th party.
• Press the Insert button.

NOTE: If you are using a 6 button display phone you will need to use the down arrow to display the Conf button.
 

How do I remove someone from the speed dial list?

Follow these steps:

• Press the i button to the right of the navigation pad. 
• Select the key to modify or delete. 
• Choose Modify to change the name or number or Delete to delete the speed dial.
• Click Apply.