Employee Assistance Program (EAP)
The EAP supports early problem resolution, helping employees remain healthy, productive, and engaged. It provides confidential, professional assistance to employees and their eligible family members for personal issues that may affect well‑being or job performance. The program helps identify concerns, review options, and develop an action plan. Common issues include family or marital difficulties, challenges with children, depression, relocation, substance abuse, aging, health concerns, eating disorders, and grief.
Eligibility
All full- and part-time employees and their immediate family members who are eligible for medical benefits may use the EAP.
Services Provided
The College partners with two different providers and covers up to three consultations per fiscal year at no cost. If additional or specialized care is needed, referrals to external providers are offered, and related services may be covered under the College’s medical plan.
Confidentiality
The EAP offers effective, confidential assistance to help you and your family lead more satisfying lives. No information is shared without written consent.
Local Provider
You may contact the EAP provider directly using the listed phone number to schedule an appointment. You may be asked to show your College photo ID.
FRANCO PSYCHOLOGICAL ASSOCIATES, P.C.
26 State Avenue | Carlisle, PA
Phone: 717-243-1896 | http://www.francopsychological.com/
You can request to be referred to an appropriate EAP provider outside of Carlisle. The Clinical Director of Franco Psychological Associates is available to respond to this need and to answer any other questions you might have related to the EAP.
Telehealth Provider
In partnership with Reliance Matrix, AllOne Health is an additional EAP program available to all active, eligible full-time employees. Visit the links below for additional information and a list of comprehensive benefits.
Important note for current portal users (effective March 2, 2026):
- If you already use the AllOne Health App, log in with the same username and password.
- If you had an account on the old member portal only, you’ll need to create a new login on the new site (one-time setup) with company code RSLI859.
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Service Requests from AllOne Health
Urgent or immediate needs (including crisis support): 855-RSL-HELP (855-775-4357)
The full company name and the member’s name are required.
Non-urgent counseling or work-life requests:
Call the EAP, or request support online at: https://allonehealth.com/reliance-matrix
last updated on March 2, 2026