Frequently Asked Questions
Where is Dickinson Mail Services located?
Mail Services is located on the lower level of the Holland Union Building (HUB) our operating hours are 8 am to 4 pm Monday- Friday.
Can I send letter mail and ship packages from Mail Services?
Mailing supplies; stamps, envelope and shipping supplies can be purchased at the Mail Service window. We offer rate shopping which ensures the most cost-efficient way for shipping a package. (USPS, FedEx, UPS and DHL).
What payment options can I use?
We accept cash, credit cards (a minimum of $10.00) and your student account. An ATM is available on the upper level of the HUB.
Can I return packages from Mail Services?
There is a $2.00 convenience fee for all packages with a prepaid or RS label attached.
When is my HUB number assigned?
You will receive an email the 3rd week of July with directions on how to address your mail and packages. If do not receive an email by this time, please email firstname.lastname@example.org.
What is my college address?
The format of your Dickinson address is as follows:
Your Name, HUB #______
28 North College Street
Carlisle PA 17013
MAKE SURE TO USE YOUR NAME AND HUB #, otherwise, mail could be delayed. For delivery assurance do not use your HUB # as a PO Box Number.
Can I retrieve my mail and packages at the local Post office?
No, all Dickinson mail and packages are sorted to the college and is held until we do our pickup.
What if I go by a name other than my legal name?
Mail and Packages are processed through a tracking system that provides us with a label that has your legal name or preferred name (if declared through Dickinson). Letter mail is placed in a slot (no label). When handing out packages Mail Services will always confirm the name written in the receiving address with recipient at the counter.
What do I need to provide to claim my package?
You must have your Dickinson College ID. Swiping your ID will alert us to what you have to pick up and where it is in Package Pickup.
Can I have a friend pick up my mail and packages?
No. We make every effort to fulfill a request for packages to be transferred to an available locker if size permits. We also offer locker rental for students that wish to have 24-hour access to their mail and packages. Feel free to inquire about this service with the mail room staff. .
How soon can I send mail and packages?
We begin to hold all letter mail and packages arriving on campus two weeks before move-in day.
All trackable packages are verified, received, and put away before email notices are sent.
What if my carrier has notified me that my package has been delivered?
Many carriers now send a text or email that your package has arrived. You will want to wait until you receive the Package Pickup email notification advising you that you have a package to pick up.
I’ve been notified of the arrival but have not received the Package Pickup email.
There are several reasons why there may be a delay in receiving the Package Pickups notifications:
- THE PACKAGE WAS INCORRECTLY ADDRESSED:
If a package is delivered to you with any missing info (first or last name missing, a preffered name not declared with Dickinson, or package shipped with parent's name, etc) it may cause delays in your package as we confirm who it's intended for. If you would like Mail Services to be alerted to a package with a different name or missing information, please email email@example.com with detailed information.
- If you believe that your package has arrived on campus and you have not been notified come to Package Pickup with your id and tracking number and we will do our best to help locate your items, If you are unable to stop during business hours you can send your tracking number to firstname.lastname@example.org and we will get back to you when we have an answer.
*** If Mail services cannot identify the recipient of a package, it is put aside. If the packages are not claimed by the fall, winter, or spring break they are considered abandoned at this time and is either donated and/or disposed of.
Can I ship perishable items to the college?
We receive perishable items, (flowers, cupcakes, cookies) they are held in Package Pick-up no longer than five consecutive days. Prepackaged meal supplies (arriving on dry ice/ice packs) are held for two business days. Mail Service does not provide refrigeration.
How is our mail handled during the semester breaks?
Mail Service will send an email at the end of each semester with details on how your mail is handled.
Do you deliver packages to my dorm?
No, however, we will allow you to rent a flatbed for $5.00 an hour to transfer your package to your dorm on campus.
What if I want to work at the mailroom?
You can request an application to work in Package Pickup at the pickup counter at Mail Services.