Frequently Asked Questions - Student Account
When are students billed?
Fall semester invoices are generated the first week in July, and Spring semester invoices are generated the first week of January. Monthly invoicess are generated by the end of the first week of each month. These invoices reflect charges or adjustments for tuition, housing, food, fees, bookstore, dining service charges, payments and financial aid credits received.
What if my financial aid doesn't appear on my monthly invoices?
Most financial aid is divided into two equal semester disbursements. During the months of July, August, January and February, your estimated financial aid will be reflected on your monthly invoice. Commencing in September and March only, actual received financial aid will be reflected on your invoice. Anticipated aid is no longer reflected due to the possibility of incorrectly overstating your federal aid. Sometimes loans can be delayed for various reasons. If you don’t see aid that you know will eventually appear on your account, you may deduct this aid from your payment. If you choose to do this, please note on the back of your return coupon the reason for your reduced payment or email Student Accounts with the information.
What can I do to avoid delays in receiving my financial aid?
Apply for financial aid as early as possible. Complete all required forms timely and follow through by providing additional information to the Financial Aid Office, if it is requested.
What can happen if my payment is late?
As per the Payment Policy, any account not settled by the due date on the invoice, is subject to being delayed in registering for classes, course adjustment during add/drop, or a possible administrative withdrawal from the college for financial reasons. In addition, there is a 1.5% late charge assessed each month for balances that are more than 30 days old. Any student account 30-day or older balances, must be satisfied in full in order to register during course request for the next semester. If you are unable to participate in the initial course request period, once the account balance is satisfied in full, then the student may register at the reopening of registration through the last day of add/drop.
How does the monthly payment plan work?
Once you enroll in a monthly payment plan with Nelnet Campus Commerce, for the fall and/or spring terms, your account is credited for the specific semester's contracted amount at the time of semester billing in July and January. The whole semester amount is credited at these times so that late fees can be avoidable. When these credits appear on your monthly invoice, do not cease in making your monthly payments to Nelnet Campus Commerce. If you stop making your monthly payments, your Nelnet payment plan will be terminated and the Nelnet Campus Commerce payment on the student's account will be adjusted accordingly to the amount actually paid to date to the monthly payment plan vendor. This may cause an outstanding balance upon which late fees may be assessed. If at any time you need assistance with setting up a payment plan, please contact Student Accounts.
Can I make credit card payments on my student account?
Yes. Student account payments via credit card can be made by going to ACI, Payments, Inc and follow the instructions. Please make sure you have your student's ID number and the payment amount. Through the Gateway portal or proxy access, a real-time payment may be processed.
Who do I contact if I have a problem or question about my current invoice?
Phone numbers for the departments whose charges or credits appear on the student account are listed on page 2 of the monthly invoice. If you have a question about your account, you may always contact the Student Accounts Office.
Who do I contact concerning student health insurance?
Information concerning how to enroll in or waive out of the Dickinson College Student Health Insurance on line will be sent in late June for fall semester and December for spring semester. Any questions concerning the enrollment/waiver process or the policy should be referred to Tim Cummons at RCM&D 1-800-346-4075 ext 1452 or email: Dickinson@rcmd.com.
Don't see your question? If you have additional questions related to applications for loans or financial aid, please contact the Office of Financial Aid.