Students hard at work in the library

What should I do if I’m having difficulties accessing my Dickinson e-mail through Gateway?

When attempting to log in at http://gateway.dickinson.edu, be sure you are typing in the correct user name and password that is obtained through your application status page. It is sometimes necessary to clear your Internet cache or update your browser for Gateway to work effectively. Issues or questions with Gateway should be directed to the Dickinson Help Desk at helpdesk@dickinson.edu or 717-245-1000. If you are having difficulties over a weekend, please know that your message will be responded to as quickly as possible when staff arrive to the office on Monday.

Why can’t I find Pre-Orientation registration on Gateway?

Pre-Orientation registration is available in a separate portal. You can review the adventure program options and find the registration link on the Pre-Orientation page

Why can’t I access the health forms?

You can access the health forms here or from the Wellness Center's patient portal, which requires users to register using their Dickinson email addresses so their identity can be authenticated. If you attempted to register using a Gmail, Hotmail or other email account, please try again with your Dickinson email. If you continue to have difficulties, please contact health@dickinson.edu or 717-245-1663.

I can't get my Health Forms in on time. Is this okay?

If you miss the July 1 deadline, we request that you get your Health Forms in as soon as possible. Please contact the Wellness Center at health@dickinson.edu or 717-245-1663 for assistance. You will receive noncompliance notices until all of your forms are complete. Please note that you will NOT be able to move into your residence hall in August without having completed and submitted these forms.

What is the address that we need to send the Health Forms to?

You may submit them by email (health@dickinson.edu), fax (717-245-1938), upload to Wellness Center Patient Portal or mail to Wellness Center, P.O. Box 1773, Carlisle, PA 17013. Please make sure that you also complete the online medical history form through the Wellness Center Patient Portal.

How do I find my Student ID number?

After you log into Gateway, go to Banner Self Service / Student / Student Records / Student Info. Your ID number will be on the right next to your name.

I deleted the e-newsletter that was emailed to me and would like to reference something included in there. How can I see it again?

A PDF of each monthly e-newsletter will be posted on our Newsletter Archive page for easy reference.

What kind of computer should I get and what are the system requirements?

Answers to all of your computer and technology-related questions can be found on the Library & Information Services website.

What if I had an IEP or 504 Plan in high school, but I’m not sure if I want or need accommodations in college?

We encourage you to have a confidential conversation with the helpful and friendly staff in the Office of Disability Services (ODS) by emailing disabilityservices@dickinson.edu or calling 717-245-1734. Current students often express regret for delaying their request for accommodations and strongly recommend that you touch base with ODS now, rather than waiting to see if the need arises later (since it typically does!). Just let ODS know that you had accommodations in high school, and they'll let you know all your options. You'll be glad you did!

How many Dickinson students have a disability?

About 20 percent of Dickinsonians disclose a disability to the Office of Disability Services (ODS) and implement some type of accommodation, and they're encouraged by their faculty to do so. These barrier-defying students with "exceptionalities" major in everything from physics to philosophy and go on to achieve great successes doing graduate work (including medical and law school) or embarking on impressive careers. If you’re dining with a group of five students, chances are that one of them has a disability. It's part of what makes Dickinson such an inclusive and diverse campus! If you're one of those students, let ODS know by emailing disabilityservices@dickinson.edu

Do I need to take the Math Placement Exam?

Yes. All incoming students must take the placement exam, unless they are explicitly excluded. (Exceptions to taking the exam can be found on the Mathematics Placement Exam Information page). The Mathematics Placement Exam is a 25-question, 30-minute exam written by the Mathematical Association of America. It is a calculus readiness exam. As such, the exam is used to evaluate your proficiency in pre-calculus and there is no calculus on this placement exam. Taking the placement exam now is beneficial because it allows you to have the material still fresh in your mind from high school. More detailed information can be found on the Placement Information page.

Do I need to take a Language Placement Exam?

Dickinson College requires students to demonstrate that they have completed work in a foreign language through the intermediate level (which typically means 3-4 semesters worth of the language). If you have studied a foreign language in the past and plan to continue with the study of that language, this exam will determine your appropriate placement. Spanish, Italian, Latin, French, Chinese and German exams should be competed online by July 1 and may be accessed through Gateway. More detailed information about the language placement exams can be found on the Placement Information page.

Are the Chemistry and Music Placement Exams necessary?

No. If you do not plan on taking Music or Chemistry classes at Dickinson, then you do not need to take these placement exams.

Can I get extended time for the Placement Exams due to a disability?

Email disabilityservices@dickinson.edu to find out. Most students who had an accommodation for extended time on tests in high school are deemed eligible for this accommodation for placement exams, but you should contact the Office of Disability Services right away to allow time to process your request.

How do I find my First-Year Seminar?

Firstly, open up two different webpages: your Dickinson Gateway and the First-Year Seminar List and Descriptions page. Then, on your Gateway, go to: Banner Self-Service / Student / Course Selection / Student Detail Schedule and press "Submit" for Fall 2017. Then you will see one course listed "FYSM - 100 -XX" (XX being your two-digit seminar number). Now, go to the list of seminars and scroll down until you find your seminar number.

When do I register for classes?

In May you received advising and course selection information. For most students, academic advising will happen by phone appointment between July 10-14. Online course selection will take place July 17-24. Please note: You will not be able to make course selections until you have completed your advising appointment. Details about your call date will be posted on the advising page and you will be contacted via your Dickinson email account with more specific details.  For more information please check out our four step approach to preparing for your summer advising call.  

What if I am an international student and/or live abroad?

International students and U.S. citizens living abroad will not receive a phone call during the times indicated. Instead, they will be contacted via their Dickinson email account during the first two weeks in July to begin the advising process. This is ideally accomplished through a Skype call scheduled in advance or an exchange of emails with a Summer Advisor to help you focus on the best courses for you. Students should monitor their Dickinson email and begin thinking about courses for which they would like to register. Once these courses are reviewed and discussed, the alternate PIN will be emailed to the student, and the student will enter courses during the course-selection time period.  

What do I do if I missed my summer advising call?

If you missed your Summer Advising Call, please call the Summer Advising Office at 717-245-1997, Monday, July 10, through Friday, July 14, noon-6 p.m., or Monday, July 24, noon-4 p.m. EDT or email summeradvising@dickinson.edu.  

How many classes do students typically take?

A total of four, one-credit courses represents a standard, full-time schedule at Dickinson. (Some students choose to take an extra quarter (music) or half-credit (dance) course and/or a non-credit course in physical education, but those are optional.)  

When should I buy my books?

The Bookstore provides a list of required books for all courses. You can order your books in August once you know which courses you are registered for and they will be ready for you upon arrival.

When do I move in?

The general move-in day for new students is Wednesday, August 23, between 8-11 a.m. First-year students will report to your assigned residence halls to check in and transfer students will report to the Student Life Office in the lower level of the HUB. Your housing assignment will be sent to you by early August. There will be a late check in available from noon-4 p.m. in the Student Life Office in the lower level of the HUB.

Students participating in a Pre-Orientation Adventure Program will move in on Sunday, August 20, between 8-11 a.m.

How should I dress for Orientation?

In general, Orientation is very casual and you should dress comfortably. Check out last year's "Class of 2020 Move-In and Orientation" photo album on Facebook to get a good sense for what to wear and expect!

When will I find out who my roommate is, and how are roommates paired?

Your room assignment and your roommate information will be emailed to you in early August. Contact information for your roommate will be provided to you at that time, and we encourage you to contact your roommate in early August to begin the process of getting to know each other and to coordinate who will bring specific items. You should also discuss how you will share expenses such as room carpeting and/or a microfridge. Learn more on the Housing/Move-In page

Roommates are matched using the responses from the survey form that’s in the Dickinson Gateway (due July 1). It is important that you fill it out accurately, rather than having your parent(s) or someone else fill it out so you can be appropriately matched with a roommate. First-year students may also request to live with a specific person. Please read this information if you plan to request a roommate, as there are situations that may keep us from honoring your request.  We encourage you to not feel any pressure or stress to find a roommate as this is simply an option for some who connect with someone prior to arriving at Dickinson. For any questions about this process, contact Residence Life & Housing at reslife@dickinson.edu or 717-245-1556.

When should I sign up for a meal plan?

All incoming students are automatically enrolled in the Any 20 unless they indicate otherwise. This plan offers 20 meals a week. We recommend that all first-year students participate in the Any 20. Learn more about meal plans at Dickinson. For more information, check out Dickinson Dining Services which will tell you where the office is located and how to obtain and use your student ID card.

What is my mailing address?

HUB Boxes are assigned to students over the summer, and your HUB address will be sent to you in late July via your Dickinson email account.

Do I need to purchase the health insurance coverage offered by the college?

All full-time matriculating students attending Dickinson College must enroll in or waive out of the insurance coverage offered by the college. Students who wish to waive out of the coverage must be U.S. citizens and provide proof of comparable private coverage. All full-time matriculating students who are NOT U.S. citizens will be automatically enrolled and charged for this insurance coverage. Health insurance information for the 2017-18 academic year will be be updated in June. Learn more on the Student Health Insurance page.

When do I get my student ID card, and how can it be used?

Dining Services provides each student with a photo identification card, which is the official College ID. New students will have their photo for their ID taken during Orientation.

What do I do if I have questions about my bill?

If you have any questions or concerns about your billing statement, please contact Student Accounts at 717-245-1953 or stuaccts@dickinson.edu. You can also visit the Student Accounts webpage for frequently asked questions and more.