Help Desk

Waidner-Spahr Library
Lower Level

On-Campus: x1000
Off-Campus: (717) 245-1000
helpdesk@dickinson.edu

Hours
M-F 8:00am - 5:00pm

2016 New MFP Deployment Schedule

 

Get Help

The Help Desk staff is available to work with you to identify the root cause of any problem you may encounter with your technology and, more often than not, resolve it right over the phone. Should higher levels of technical assistance be needed, we escalate the ticket to your technician.

Staff

Brenda Steely

Brenda Steely
Help Desk Specialist User Services
Email: steelyb@dickinson.edu
Telephone: (717) 245-1000
Office: Waidner-Boyd Lee Spahr Library

Gregory Berrier

Gregory Berrier
Help Desk Specialist User Services
Email: berrierg@dickinson.edu
Telephone: (717) 245-1000
Office: Waidner-Boyd Lee Spahr Library

Answers to FAQs

Access self-help knowledge articles in our new Knowledge Base.

While brand new, we hope that our new Knowledge Base will grow to give answers to many of your most urgent technology questions. Our Knowledge Base is detailed and broken down into topics, for easy browsing. There is also a quick search option to simplify your browsing even further.

In addition to providing knowledge articles, the Knowledge Base also gives you the option to request additional assistance from the Help Desk or request training from the User Services Training Specialist. And, while we have done our best to provide solutions to questions we see often, we welcome your suggestions for KB articles and have provided a form for submitting them right from the platform.