Student Health Insurance

Frequently Asked Questions

Insurance company • ID card • Preferred Providers • Co-pay • Who to contact • Where to go • Pharmacies and Prescriptions • Physicals • Dental  

What insurance company handles the Student Health Insurance plan for Dickinson College?  

  • United Healthcare is the insurance company for the 2014-2015 school year.
How do I get a new ID card if I lose mine?

The plan summary mentions “Preferred Providers” and “Out-of-Network Providers” – what is the difference?

  • Preferred Providers are Physicians, Hospitals and other health care providers who have contracted with United Healthcare to provide specific medical care at negotiated prices.
  • Out-of-Network Providers are Physicians, Hospitals or other care providers who have not agreed to any pre-arranged fee schedules.
Does it matter if I use a “Preferred Provider” or “Out-of-Network Provider”?
  • Yes – if you use a “Preferred Provider” you will not be responsible for any cost for the services other than the predetermined Co-pay amount for the service. If you use an “Out-of-Network Provider” you will be responsible for the Co-pay plus 20% of the Usual & Customary charges for medical services.
What is a “co-pay”?
  • A Co-pay is the amount you will be required to pay for a specific medical service. The Co-pays vary, please refer to the schedule of benefits in the plan document.  You can obtain a copy of the plan document by going to www.firststudent.com and select Dickinson College.
If I have a problem with our Student Health Plan whom should I contact?
  • The Dickinson College Student Health Plan also has client advocacy services through Health Advocate.  They can assist you with:
    • Explaining your benefit plan’s features and provisions 
    • Assistance with insurance claims 
    • Finding qualified physicians and hospitals 
    • Schedule appointments for you with a physician’s office
You can contact Health Advocate at 1-866-695-8622 or answers@healthadvocate.com.

If Health Advocate is not responsive, who else can I call?
  • You should call our Insurance Broker – RCM&D – if you need additional assistance. Our RCM&D Insurance Administrator is Tim Cummons. He can be reached at 1-800-346-4075 extension 1452 or email studentinsurance@rcmd.com.  
If I need medical attention where should I go
  • If you do not need emergency medical attention you should initially contact the Dickinson College Health Center.  The Health Center will be able to determine if you need a medical specialist. In the event it is a medical emergency you should go to the nearest medical facility in your area. Carlisle Medical Center has emergency services.
  • Where to go
Does the Student Health Plan pay for prescription drugs?
  • Yes – the plan does pay for prescription drugs.  Please refer to the plan summary for the specific co-pays and limitations.
Can I go to any pharmacy?
  • No – please refer to the listing of the pharmacies that are in network or go to www.firststudent.com to find a pharmacy.
Does the Student Health Plan pay for routine physicals?
  • Yes – the plan pays for one physical exam per year. In other words, even if you are not sick, the plan will cover the cost of an annual check-up.  
Does the plan include any dental benefits?
  • Dental benefits are limited to injury to sound teeth, natural teeth, dental abscesses or impacted wisdom teeth only.
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