"The Five Most Important Principles of Managing People," as
excerpted from
Who Moved My Dogfood? How to succeed in business, and in life,
by really trying,
by Paul Berne, with introduction by Jim Hoefler
New York: Prentice Hall, 2003 (forthcoming)
Forget the Business School stuff, and the great speeches and works of
the Fortune 500 pundits; here are The Big Five’ Management Principles that
will pave your way to success in the Real World . . . .
1. Striking the right balance between productive flexibility and
counterproductive impulsivity. You need to develop the capacity
to, in a limited amount of time, to (1) evaluate a situation, (2) determine
the most probable best course of action, and (3) determine the speed with
which you need to get to implementation. That doesn't mean, however, that
you will always have the right answer, the right way of doing things, the
solution as soon as you’re asked the question or are told the problem.
. . . . .How you get there: Take
classes that challenge you to develop your thinking skills. Get involved
in debate clubs, social action movements, and political campaigns. Take
a lesson from the U.S. Olympic Tae Kwon Do team: play chess, play checkers,
play poker, play bridge, play games of strategy. When you think about the
great move you made and why it worked, or the move you should have made
but didn’t, you are "banking" an element of strategy that just might apply
to other life experiences down the road. Remember, though, to leaven
your strategic and tactical thinking skills with a healthy dose of humility.
Teach yourself to listen before you act, taking the time to think through
the ultimate result of your first-thought reaction before you implement.
Find the right balance (a balance that will be different for every decision)
between the place where analysis turns to paralysis, and the place where
fools rush in . . . .
. . . . .Biggest challenge -- Expecting
the unexpected. Learning how to deal with the unexpected, especially
the stuff that has absolutely nothing to do with your organization’s purpose.
2. Developing a healthy, well-grounded sense of self-confidence.
Work on developing a general sense that the decisions you will make will
be the right ones. If they turn out to be partially or completely wrong,
be flexible enough to alter and redirect without losing credibility or
critical momentum.
. . . . .How you get there: Get
good at something -- really good at something. Or, get pretty good
at lots of things. Above all, get grounded in the one thing; preferably
the thing that makes people like you. Learn to lead with this strength.
Examine it, improve it, read about it. Look for others that have it. Keep
your edge in what you do; constantly improve your knowledge and skills.
. . . . .Biggest challenge -- Gaining
credibility. Learning to cope with who challenge or undermine you because
they think they should have your job, because they that think you are incompetent,
or just because they don’t like you.
. . . . .Second biggest challenge --
Accepting failure. The best leaders have all made mistakes, but they
have also gotten very good at learning from those mistakes, and bouncing
back even stronger than before.
3. Understanding people. It is critical that managers develop
the capacity to anticipate reactions before implementation, thereby allowing
them to increase the chances that progress toward goals is made.
. . . . .How you get there: Expand
the scope and breadth of your life experiences. Understand there is value
to everything you do. In your life, make it a point to do as much as you
can, interact with as many different kinds of people as you can, and to
work as many different jobs as you can. Above all, listen -- listen carefully.
You will gain knowledge not only of what things are and how they work,
but, in how people think, what is important to them, and what causes them
to feel the way they feel.
. . . . .Biggest challenge -- Reading
people. Your biggest challenge here is learning what it is that
makes people tick and think the way they think, and figuring out what makes
them care about their job, their role, your organization.
4. Business purpose. In the end, draw a straight line between
the issue, the task, the problem, and the reason why your organization
exists (e.g., to make money, to teach, to preserve natural resources, etc).
Does the line get to the business purpose? Are you truly focused on the
overall mission?
. . . . .How you get there: Listen
to the boss, the leader, the owner. Early on in your position, meet with
this person and ask the tough questions: "What are your priorities"? "What
is important to you?", "How do you determine if you, personally, have done
a good job?". Also, listen to the old-timers. Ask them the same questions.
Then ask them about who has succeeded, who has failed. Find out why.
. . . . .Biggest challenge -- Figuring
out the politics. Every organization has them. As much as you despise
the game, you have to play. For some, the organization's mission
is the game. For others, the game itself is the game. Learn
how to relate to each type of employee, and learn how to relate to both
sides of the same employees, if you intend to win the game.
5. Relational skills: Ultimately, all organizations are
nothing more, or less, than the people that make up the organization.
Managers who relate well to others all up and down the organizational chain
are the ones who are most effective, successful, happy, and valued.
If being effective, successful, happy, and valued are important to you,
then consider:
. . . . .• Becoming a better speaker.
. . . . .• Becoming a better Good
writer.
. . . . .• Going the extra mile for
others, so that you consistently exceed their expectations.
. . . . .• Making a point of demonstrating
that you care -- all the time (even on "bad" days
. . . . . . . . especially on "bad"
days).
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