Frequently Asked Questions

Can I do this anytime throughout the year?

No, you have until the deadline of May 31, 2013 to complete the enrollment process for 2013-14. After that date, open enrollment will close and will no longer be accessible.

What if I need to make changes during the year?

You are able to make changes to your retirement contributions once a quarter through Banner Self-Service. If you have a life status qualifying event, you will still be able to change your insurance options. You should contact HR Services to make insurance changes.

I entered a "0" amount for my Flexible Spending Account. Why does it say that I have elected to start the benefit?
The system assumes since you've entered something in the per-pay amount, that you would like to start the benefit. You can go back to that election and choose 'Stop Benefit' to end it.

I want to sign up for Dental Insurance for the first time. I selected 'Add Choice', but I am getting an error message that says: "A valid plan must be chosen". What am I doing wrong?
You need to select either Single, Two Person, or Family coverage. Then you should 'Add Choice'.

How secure is this whole process?
We have taken every precaution to ensure that the Open Enrollment process is as secure as possible. You use your own e-mail username and password. No one else has access to your Banner Self-Service PIN. Your social security number is not displayed in Banner Self-Service. Because there is no longer any paper to go through the mail system, there is no chance that the information can get "lost" or that someone else might open your mail.

If I can do this as many times as I want up until the deadline, how will I know you have the right information?
HR Services will have the most recent information that you have completed. All previous entries are overwritten. Please be sure to complete the process by clicking on the 'Complete' button.

Since I am doing this on-line, does that mean I no longer have to do any paperwork?
You need to complete paperwork for HR Services is if you are adding/removing a dependent from your coverage,  enrolling or changing your level of Accidental Death and Dismemberment coverage, and if you are enrolling for the first time in TIAA-CREF or Fidelity.

How do I see my estimated take home pay?
Once you 'Complete' the open enrollment process, a link will be displayed to 'Estimate Take Home Pay'. By clicking on that link, you will see an estimate of your July 1 pay.

How do I get a copy of my information?
To get a copy, use the Print button on your browser to print a copy of the information right off the web. If you forgot to print it, you can go back in to your form by using your userID and PIN. Your elections will also be verified via email the following day to your Dickinson email address.

I don't remember my PIN for Banner Self-Service. How do I find out what it is?

Please contact either the HelpDesk (x1000) or HR Services to have your PIN reset.

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